Through the early months of the COVID-19 crisis, Convey's management team chose a pre-emptive path focused on effective communication and member satisfaction which included the transition of contact center and back office team members from a brick and mortar facility to a remote work-at-home environment. This transition was made more successful by Convey's highly trained team members, who had the company’s purpose-built technology at their fingertips.
Team members transitioned to remote work-at-home arrangement
Year-round work-at-home agreements with large health plan
Decrease in employee attrition during and after the transition
Convey’s technology and services could not succeed without the people behind it. Convey provides a concentration of highly experienced industry experts, data analytics and operational know-how that allows us to differentiate our services and rapidly respond to industry and client demands.
Purpose-built for the Medicare markets, the Miramar platform enhances the enrollment and billing experience for customer service representatives and Medicare members, with an emphasis on compliance management.
CMS & Quality-Driven SLAs