Update crisis response business contingency plan
Rollout a comprehensive remote work initiative, complete with mass distribution of work-at-home kits
Develop new tools for workforce management, and quality and productivity tracking
Require employee acceptance of, and adherence to, administrative security controls for client and customer data.
When the novel coronavirus arrived in the U.S. in early 2020, Convey immediately identified the need to transition to a remote workforce. Despite being governed by healthcare privacy laws and security standards, the company was highly successful in launching a work from home employee initiative in record time without any gap in its services to Medicare Advantage beneficiaries. Convey’s ability to quickly adapt to a pressing challenge resulted in positive outcomes in service level performance, client satisfaction, employee productivity, and employee attrition.
In this white paper, we illustrate:
how we rapidly implemented changes to business processes as we knew them
our establishment of a remote workforce framework that ensured client data was consistently protected and safeguarded
the success we encountered through effective leadership, action, teamwork, and communication